Refund Policy

S&P USA strives to ensure customer satisfaction while maintaining fair business practices.

Product Refunds

• Refund requests must be submitted within the eligible return period specified for the product.
• Products must be unused, unopened, and in original condition unless the issue relates to damage or manufacturing defects.
• Certain pharmaceutical and healthcare products may not be eligible for return due to regulatory requirements.

Order Cancellation

• Orders may be cancelled before processing or dispatch.
• Once dispatched, cancellation may not be possible.

Payment Refunds

• Approved refunds will be processed to the original payment method.
• Refund timelines may vary depending on the payment provider and banking institution.

Incorrect or Damaged Products

If a user receives damaged, defective, or incorrect products, a claim should be submitted through the support section with supporting evidence.

Loyalty Rewards

Redeemed loyalty points, promotional credits, and referral benefits are generally non-refundable and non-transferable.

Refund Rejection

Refund requests may be declined if:

• Return conditions are not met
• Fraudulent activity is detected
• Regulatory restrictions apply

Contact Support

For refund assistance, users may raise a support ticket through the platform or contact the Company's customer support team.